Refund policy

RIGHT OF CANCELLATION (14 DAYS)
Under applicable consumer law, you have 14 days from the day you receive your order to tell us you wish to return a product, without having to give a reason.

30-DAY MONEY-BACK PROMISE
On top of your legal right of cancellation, we offer a 30-day money-back promise from the day you receive your order. If the product isn't right for you, write to us at contact@hyggomi.com: we will explain how to return it and refund you. This promise is in addition to your legal rights, never in place of them.

HOW IT WORKS
Contact us at contact@hyggomi.com, or by text at +33 7 56 86 58 10 (this number receives text messages only, it does not take calls), quoting your order number. We reply within 24 working hours with the return address and instructions. The product should be posted back within 14 days of your request.

YOU MAY TRY THE PRODUCT
You may unpack, handle and try the product as needed to establish its nature, characteristics and proper working. Simply having tried it does not affect your right to a refund.
The product should be returned complete, with all its accessories and, where possible, its original packaging. Only a loss in value resulting from handling beyond what is necessary to test the product may lead to a partial refund.

RETURN COSTS
For a return under the right of cancellation or the 30-day money-back promise, return postage is paid by the customer.
However, if the product is faulty, damaged, or not what you ordered, return costs are entirely ours. You pay nothing.

REFUNDS
Refunds are issued within 14 days at most of receiving the returned product (or proof of postage), using the same payment method as your original order.

FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive a faulty or damaged item, or the wrong item, contact us at contact@hyggomi.com with photos. We will replace or refund it at no cost to you, with no time conditions other than those of your statutory guarantees.

2-YEAR GUARANTEE
Beyond the return windows above, all our products remain covered for two years from delivery against manufacturing defects and faults, in line with your statutory consumer rights. In case of a fault, you may choose between repair and replacement, at no cost to you. Full details are set out in our Terms of Sale.

NON-RETURNABLE PRODUCTS
For hygiene reasons, some products cannot be returned under the right of cancellation or the money-back promise once unsealed, in particular replacement blade packs once their packaging has been opened. This does not affect your statutory rights if a product is faulty.