Your questions, our answers

Everything you need to know, before and after you order.

Is the trimmer suitable for every breed?

Yes. The cutting head is designed for the hair between the pads, whatever the size of your dog: from a Chihuahua to a Great Dane.

How often should I trim the paws?

A quick trim every 4 to 6 weeks is enough for most dogs. Very active dogs, or dogs whose hair grows quickly, may need one a little more often.

Will it frighten my nervous dog?

It is designed with anxious animals in mind: an ultra-quiet motor and gentle vibrations make it ideal even for the most sensitive dogs.

Could it hurt my dog?

No. The rounded ceramic blades are designed not to nick the skin, even on the bare areas between the pads.

Do I need to buy batteries?

No. The trimmer is rechargeable and comes with its charger: no batteries, and no expensive cables to buy again.

Can it be used on other areas?

Yes. It is a precision trimmer, designed precisely for delicate areas: the hair between the pads, of course, but also around the eyes, the ears and the hindquarters (the hygiene area). The rounded ceramic blades glide over the skin without nicking it. Go gently, with small touches, on the most sensitive areas.

How does delivery work?

Delivery is free and tracked across the UK. A tracking number is emailed to you as soon as your order ships.

How can I track my order?

As soon as your parcel leaves, you receive an email with your tracking number, so you can see where it is. If you have a customer account, you will also find this information under “Order history”.

What if it isn't right for you?

We want you and your dog to feel completely at ease: you are covered by our money-back promise. If the trimmer isn't right for you, write to us at contact@hyggomi.com and we will take care of your refund.

Is payment secure?

Yes, you can order with peace of mind: the connection is secured with SSL and payment is protected by 3D Secure authentication. You can pay by card (Visa, Mastercard), PayPal, Apple Pay or Google Pay.

How can I contact you?

Write to us at contact@hyggomi.com. A real person reads your message and replies within 24 working hours, Monday to Friday.

Another question? Write to us at contact@hyggomi.com